We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. You will be given the estimated delivery date of stock or given a suggested alternative. All delivery dates are estimates and are subject to availability.
Some items may be shipped direct to you from our supplier in order for you to receive your chosen items as quickly as possible. This means that you may receive your order in separate parts, but will not incur any additional carriage charges (unless otherwise stated or notified by email prior to despatch).
We cannot be held responsible for compensating you for any losses you may suffer if we do not supply the goods.
Special Order Items
All items ordered specially such as those sourced outside our usual stock, those with personalisation or custom made items are non-returnable. This includes items that you have been informed will be late, but you have confirmed you are happy to wait for. Cancellation must be made before the order is processed.
Offers and Promotions
Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer. If free postage is offered, it applies to a Standard Delivery only and excludes quoted and overseas deliveries. Minimum order value of £100 will be required to qualify for postage offers. Total-equestrian.co.uk reserve the right to amend or withdraw promotions at any time, should circumstances change.
Postage & Packing Charges
We reserve the right to amend postage & packing prices as appropriate. Should shipping costs be higher than that shown on your order when completed at checkout we will notify you by email prior to despatch.
Damaged or Undelivered Goods
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items such as personalised products, perishable goods and audio or video recordings or computer software which has been opened. If you wish to cancel using this right, you need to inform us in writing within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase.
We are happy to refund the original price of any item returned in unused, unsoiled condition in its original packaging. This does not affect your statutory rights.
Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, CD's, Videos, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.
You must make your own arrangements to return goods to us. An exchange for a faulty item or for the same item in a different size will be sent to the customer postage free.
If you wish to return an item please state your reason for return on 1 sheet of your Sales Invoice, include it in your parcel and post it to Total Equestrian, The Shop, Blewbury Centre, Blewbury, Didcot OX11 9NH
PLEASE NOTE: Sale Items are non-refundable: we will exchange to the value of the item.
A £2 handling fee will also apply to all returned items that are not faulty.
Fair Wear & Tear Guarantee
Our products are guaranteed for 12 months from the date of receipt, providing they are used in accordance with the manufacturers recommendations. If we feel it is necessary goods will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances.
This is in addition to your statutory rights.
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974).
Goods ordered from Total-equestrian.co.uk for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
Your Shopping Account
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.
When registering your details ensure that the information you provide us with is complete and correct, and that you advise us as soon as possible should this change, or you wish your details removed.
Total-equestrian.co.uk reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.
Please Note: We are unable to add or amend orders after you press the Order Now button.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.
You may copy or print details for the sole purpose of using the website while connected to the Internet.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for fraudulent purposes, spamming or any unlawful activity.
The information contained in the website is for information purposes only and should not be taken as advice. Although we make every effort to ensure that photographs and descriptions of our products are accurate, some details, such as colour, may not be a true representation.
All content on the website is the property of Total-equestrian.co.uk it's affiliates or suppliers and is protected by UK copyright and database laws.
The website may contain links to other websites. Total-equestrian.co.uk is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.